Shipping Pages

Shipping Information

We Pay Your Sales Tax On Every Order | Ships Fast from Dallas

Processing Time
Orders are normally dispatched within 3 business days of being received and payment
clearing, unless the item is on pre-order (pre-order timelines are stated at the top of each
product page). Orders may take longer around public holidays.

Carriers
We ship via UPS, FedEx, or LTL freight carrier, depending on the size and weight of your
order. Standard delivery is used unless you request urgent delivery, which may carry an
extra charge.

Shipping Costs
Shipping costs are calculated based on delivery address, weight, and size of the products
ordered. Carrier charges are passed on to customers, though we subsidise part of this cost
to keep shipping affordable.

Tracking
You will receive tracking details by email as soon as your order is dispatched. While we
provide tracking information, we cannot guarantee ETA accuracy as this is determined by
the carrier.

Delivery Requirements

• We do not ship to PO Box addresses — a physical address is required.
• A signature is required on delivery for all orders due to the value of our products.
• Carriers will attempt delivery twice. If delivery fails both times, the item will be returned
  to our warehouse and additional charges may apply to resend.
• It is the buyer’s responsibility to track the shipment and notify the carrier of any delivery
changes needed.

Packaging
Your tent will arrive in two cartons (one carton for Air Tents and Shade Structures). Please
do not discard the boxes until you have confirmed all contents match your packing list — we cannot accept returns without original packaging.

International Orders
We do not accept foreign credit cards. If you are purchasing with an international card or
bank, please contact us directly for assistance.
For any shipping questions, contact us at info@bluebohemian.com.