Returns Policy
RETURNS & WARRANTY PAGE
Returns, Warranty & Damage Claims
Damage in Transit
If your package arrives damaged or contents don’t match your packing list:
1. Notify the carrier immediately using your tracking details
2. Notify us within 2 weeks of the receiving date
3. Provide photos of the package contents and labelling
4. Do not discard boxes until the issue is resolved
All orders are sent “signed for” — please check items against your packing list at the time of delivery. Claims cannot be made for items missing in transit after the 2-week claim period, or for damage to outer packaging alone (unless the product itself has a defect).
Warranty
All tents and components are covered by a limited one-year warranty from the date of
delivery against manufacturing defects in materials or workmanship.
To make a warranty claim you’ll need:
• Photographs of the issue
• The UPN (Unique Product Number) found on the underside of the fire safety label
• The location and date the issue occurred
Warranty covers:
• Structural failure
• Faulty stitching
• Waterproofing failure on first use
Warranty does not cover:
• General wear and tear
• Damage from improper setup or use
• Deterioration from long-term exposure or storage while wet
• Tents pitched continuously for more than one month
• Modifications affecting performance or safety
This warranty is provided by Blue Bohemian Tents USA Ltd, a company registered in the
State of Delaware.
Missing Parts
If a part is missing from your shipment, notify us within 30 days at info@bluebohemian.com and we’ll send the missing item or replace the product as needed.
Cancellations
Order cancellations are charged at 10% of the order value to cover processing costs.
Refunds Due to Delays
If we’re unable to deliver within the quoted timescale, you’re entitled to a full refund of your deposit. If a factory shipment is delayed and you don’t wish to accept a later delivery date, we’ll refund you in full.
For any returns or warranty questions, contact us at info@bluebohemian.com.